Customer Feedback - Enviroco Waste

Customer Feedback

In order to maintain a high level of focus on the provision of customer services we would be grateful if you would be kind enough to spend a few moments completing this questionnaire, rating each element of our service provision.

Fields marked as " * " are mandatory

Name:	*
Company:	*
Email:	*

(Please select the response to record your rating)
Telephone contact – Are your contacts courteous and responsive to your requirements?
Quotation – Are our quotes easy to understand ?
Quotations – Are our quotes produced in a timely fashion?
Collection - Are our collection staff courteous, helpful and well presented?
Collection – Is our collection made in a timely manner?
Account Manager – Do you have enough contact with your account manager?
Account Manager – Is your account manager able to deal with all of your issues?
Updates – Do you feel you receive adequate legislative updates from us?
Invoice – How do the rate the quality and accuracy of our invoicing?
Accounts – If you have an account query, how well is it dealt with?
How do you rate the value of our service?
How do you rate our overall service?

Is there an area of our service which can be improved?

What additional services would you like us to provide?

Enviroco are committed to providing you with a first choice waste management service and enjoying an ongoing working relationship. We will use your feedback as the basis of a review of our service to ensure continued improvement. May we thank you for your time in completing this questionnaire.

Your views and comments are important to us at Enviroco, thank you for taking the time to complete our feedback form.